Legal

REFUND & CANCELLATION POLICY

Last updated: 7 June 2026

This Refund & Cancellation Policy explains how billing, cancellation, and refunds work for paid subscriptions on the 2GS Trading platform at www.2gs-trading.com (the "Platform"). It should be read together with our Terms of Service.

By subscribing to Project G, you acknowledge that you have read and understood this policy.

1. Scope

This policy applies to the Project G mentorship subscription (USD $50 per month), the only paid product currently sold through the Platform. The Gold Sentinel EA, NAS Striker EA, IRON2000 indicator, Trading Journal, and seminars are provided free of charge to eligible users and are not covered by this policy — see our Terms of Service for the conditions of access to those tools.

2. Payments Are Processed by Whop

All Project G payments are processed by Whop, a third-party platform that acts as the merchant of record for the transaction. This means:

  • Whop appears as the named seller on your card statement and receipt, and handles all payment processing, billing, and card data — 2GS Trading never receives or stores your payment card details.
  • Your purchase is also governed by Whop's Buyer Terms and Whop's own refund mechanisms, which operate alongside the policy set out below.

3. Billing & Renewal

Project G is billed on a recurring monthly subscription basis at USD $50 per month. Your subscription automatically renews each month at the then-current price until you cancel. If we or Whop change the subscription price, you will be given advance notice and the option to cancel before the new price takes effect.

4. Cancellation

  • You may cancel your Project G subscription at any time via your Whop account.
  • Cancelling stops all future billing — it does not retroactively refund any payment already made.
  • When you cancel, you retain access to Project G until the end of your current paid billing period. We do not provide prorated refunds for the unused portion of a billing period.

5. Refund Eligibility — 3-Day Guarantee

You may request a refund of your first Project G payment if you do so within 3 days of that initial charge and provide a valid reason for the request. Each request is reviewed individually — meeting the time window alone does not guarantee approval.

Examples of valid reasons:

  • The mentorship was materially different from how it was described on the Platform.
  • A technical fault prevented you from accessing Project G content and our support team was unable to resolve it within the 3-day window.
  • You were charged in error or charged more than once for the same period.

Examples of reasons we do not consider valid:

  • Simply changing your mind, or not having used the mentorship.
  • Dissatisfaction with your own trading or market results. Project G is general trading education, not a profit guarantee — see our Disclaimer for the risks of trading forex and CFDs.
  • Disagreement with mentor opinions, market commentary, or trade ideas shared in the programme.

6. What Is Not Refundable

  • Renewal payments — i.e. any charge after your first payment for the subscription.
  • Any portion of a billing period that you have already used, partially used, or had access to.
  • Refund requests submitted more than 3 days after your first payment.
  • Access to free products — the Gold Sentinel EA, NAS Striker EA, IRON2000 indicator, Trading Journal, and seminars — which are not paid products.

7. How to Request a Refund

Whop requires refund requests to be submitted through its own platform — requests made elsewhere will not be considered. To request a refund:

  • Sign in to your Whop account, locate your Project G purchase, and open the Resolution Center to submit your request with your reason and any supporting information.
  • 2GS Trading, as the seller, will review and respond to your request first. If we deny it or do not respond, Whop support will step in to make a final decision.

You are also welcome to email us directly at support@2gs-trading.com or use our contact form — we will guide you through the Whop process, but the formal request must still be filed through Whop.

8. Processing Time

If your refund is approved, Whop will reverse the payment to your original payment method, typically within 3–5 business days. If your request is escalated to Whop support for review, resolution can take longer — typically up to a few weeks. Once a refund is processed by Whop, it is deducted from 2GS Trading's balance with Whop in accordance with Whop's seller terms.

9. Whop's Own Discretionary Refunds

Independently of the policy above, Whop may grant a refund at its own discretion — for example where it determines a refund is appropriate within its own review window (generally up to 120 days from your payment), where it believes a transaction was made in error or fraudulently, where it believes a transaction may result in a chargeback, or where required by law or payment network rules. Such refunds are governed entirely by Whop's Seller Terms and are outside 2GS Trading's control.

10. EU, EEA & UK Withdrawal Rights

If you are a consumer based in the EU, EEA, or UK, you may ordinarily have a statutory right to withdraw from an online purchase within 14 days for any reason. However, this right does not apply to digital content — including access to mentorship programmes, courses, and online communities — once you have begun downloading, streaming, or otherwise accessing it, provided that at checkout you expressly agreed that delivery would start immediately and acknowledged that you would lose your withdrawal right by doing so. By starting your Project G subscription and accessing its content, you agree that this withdrawal right no longer applies, without prejudice to the 3-day refund guarantee in Section 5 above.

11. Disputes & Chargebacks

If you believe you have been charged incorrectly or are unhappy with the mentorship, please use Whop's Resolution Center (Section 7) or contact us first — most issues can be resolved this way faster than through your bank.

Filing a credit card chargeback instead of using the Resolution Center can result in your entire Whop account being locked, which may cause you to lose access to every product you have purchased through Whop — not only your 2GS Trading subscription. Nothing in this policy limits any right you may have under applicable law or your card issuer's rules to dispute a charge; we simply recommend trying the Resolution Center first.

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be communicated to active subscribers via email. Continued use of the Platform after a change constitutes your acceptance of the updated policy.

13. Contact Us

For questions about billing, cancellation, or refunds, please contact us:

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